Refund policy

SHIPPING POLICY

Warranty Policies:


In accordance with the article 27 of LAW 1480 of 2011, the presentation of the invoice will not be a condition to make the guarantee effective; however, in accordance with article 2 of Decree 735 of 2013, it will be mandatory for the consumer to report the date of purchase or the corresponding invoice number.

Guarantee of 30 calendar days from the date of delivery of the good, this only covers manufacturing defects regarding the quality, safety and suitability of the product. Promotional products are guaranteed for 10 days from the date of purchase.

The guarantee, as a general rule, is the totally free repair of manufacturing defects in the product, transportation, if necessary, and timely supply of Supplies (estimated response time 15 business days from the day after receipt of the product). .

They are causes of guarantee: loose seams, spontaneous deterioration of fabrics or materials, detachment of seams, internal lining of the product and damage to

springs.

They are not warranty reasons:

  1.  Damages and stains caused by misuse and/or maintenance

unsuitable for the product.

  1.  Breakage of the materials caused by third parties or by inappropriate use

(blows, frequent friction, tears, burns, holes, use

and/or contact with chemicals, among others).

  1.  Wrinkles caused by flexion of the instep.
  2.  Maintenance and/or manipulation by unauthorized personnel.

General care: Do not wash - Do not use a dryer - Do not expose to sunlight or near sources of heat - Do not use products with solvents and/or abrasives - or store in humid places.

-Hand wash


Change Policy

If you want to make the change using www.alanlac.co within eight days after receiving the product, (verify the exchange conditions) you must contact the alanlac collection customer service area at number 3174366754, through our email alanlac1@hotmail.com or our website alanlac.co in the 'Contact us' form to inform the reason for the change.

The cost of the transportation and others that lead to the return will be covered by the consumer (client).


Shipping Policies:


Alanlac collection makes shipments to all municipalities in the Colombian territory through Envía and Coordinadora, which guarantees security and coverage, so that your purchase reaches the address you indicate.



Delivery times:


Delivery times start counting from the confirmation of payment, for payments by credit and debit/PSE card and cash payment through Efecty points, Baloto, the payment platform, must approve the transaction in accordance with the analysis of your data, which may take up to one business day. At the time of payment approval, you will receive an email with the confirmation of the payment. To check the status of your purchase you can enter the

"My Account - My Orders" menu on our website.

The delivery time of our products is approximately 3 to 5 days.

skillful.

To deliver the product on our website, the billing information is essential to deliver the product correctly.: Full Name, ID, delivery address,  phone number.

Refunds

Due to company policies, we do not refund money, instead a gift card or its equivalent will be issued in the buyer's name.

Considerations to keep in mind:

  1. The product must keep the labels and its original packaging
  2. Generate communication to the email alanlac1@hotmail.com or to the WhatsApp hotline +57 3174366754 3. 8 days must not have passed after receiving the product.
  3. The buyer assumes the expenses generated by the concept of shipments.
  4. It must not have signs of use.
  5. The product must be sent to: Carrera 83#34b-63 3rd floor , Medellín, Antioquia.
  6. The gift card or its equivalent will have a value equal to that paid for the item(s).
  7. Only for products purchased at alanlac.co
  8. Response time can be up to 30 days.

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